Flickr Flames: What’s Going on at the Popular Sharing Site?

By Gregory Scoblete

Yahoo’s photo-sharing site Flickr has come in for its share of lumps lately, and the latest news isn’t all that great either, according to former employee Nolan Caudill:

So, Yahoo messed up today. They’ve messed up other days, too, but this was an especially red-letter day amongst other red-letter days, and this is one that has me ticked off.

For reasons I don’t know, Yahoo laid off the highest level of Flickr’s customer support, the people that end up filing bugs against the developers and helping the trickier cases get solved for the members. Those guys getting shown the door is as bad as it sounds.

When sites get larger, both in members and staff, the gap tends to grow between the people that build the site and the people that use it.

Of course, it’s too soon to tell what impact if any these personnel changes will have on the site, but as Molly McHugh notes, it’s not an isolated incident.